FAQs Page

Below you will find some of our most frequently asked questions about Monstera Drive's shipping policies and timelines. If you have any additional questions, please feel free to contact us at monstera@monsteradrive.com

Please note: Your order may be delayed as a result of the ongoing supply chain and shipping system issues. 

Q: Where do you ship from?

We ship from our partnered warehouses and factories located in the United States and Asia. Because we ship from multiple warehouses, it's possible items from the same order arrive at different times.

Q: Where do you currently ship to?

We currently ship to the United States and just expanded our business to include Canada and Australia!

Q: What delivery service do you provide for furniture items? 

Most of our large furniture items come with complimentary white-glove delivery service. We will coordinate with you for the item to be delivered in the room of your choice. 

Q: How long does it take to process my order?

Your order will be processed by our team within 2-3 days. 

Q: What is included in your free, personalized design advice? 

That depends on what you need! We have years of experience in home decor and design, and we are happy to share our knowledge and tips with you. 

Not sure what kind of accent chair would best work for your space? Send us a photo of the space and we'll give you some suggestions.

Want to transform your living room with specific colors and styles in mind? Let us know what you're thinking and we'll send recommendations for furniture and decor pairings.

Q: I sent a message via telephone, email, or chat. How long until I receive a reply?

We aim to provide customer service assistance and decor recommendations in a timely manner. Please give us 24-48 business hours to respond depending on the contact method used and the nature of the request. We appreciate you reaching out! 

Q: How long will it take for my order to arrive?

You can check our full shipping and delivery info here.

Q: What is your return policy

We hope you love your items, but in case you need to return your order you can check our return policy here.

Here at Monstera Drive, we pride ourselves on ensuring the highest quality of our products and the highest level of responsiveness to our customers.